CMF Surgeons

(+1) 617-286-5780 | 287 Middlesex Ave, Medford, MA 02155, United States

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Terms of Service

At CMF Surgeons, we support your rights and would like you to understand your responsibilities as a patient, client, or family member. The information provided below is to help you understand your rights, responsibilities, and understand some of our policies as you consider a visit with us or as part of your treatment journey. 

  1. Introduction

Welcome to CMF Surgeons. By accessing our website (https://www.cmfsurgeons.com) or utilizing our services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website and services.

  1. Medical Disclaimer
  • Elective Procedures: Our services encompass elective surgical and non-surgical facial aesthetic procedures. They are not intended for emergency medical situations.
  • Individual Results: Outcomes of procedures can vary based on individual factors. While we strive for excellence, specific results cannot be guaranteed.
  • Inherent Risks: All medical procedures carry inherent risks. These will be thoroughly discussed during your consultation.
  1. Patient Eligibility & Responsibilities
  • Eligibility Criteria: Patients must meet specific age and health requirements to be eligible for certain procedures.
  • Accurate Medical History: Providing a complete and truthful medical history is essential for your safety and the success of the procedure.
  • Adherence to Care Instructions: Patients are expected to follow all pre-operative and post-operative care instructions diligently to ensure optimal outcomes.
  1. Consultation & Treatment Policy
  • Mandatory Consultations: A comprehensive consultation is required before any procedure to assess suitability and discuss expectations.
  • Right to Refuse Treatment: We reserve the right to decline treatment if it is deemed medically unsafe or inappropriate.
  • Consultation Fees: Information regarding consultation fees, if applicable, will be provided prior to scheduling.
  1. Payment & Financing
  • Accepted Payment Methods: We accept various payment methods, including cash, credit cards, and financing options.
  • Deposit Requirements: Deposits may be required to secure your procedure date, with full payment due as specified in your treatment plan.
  • Insurance Coverage: Cosmetic procedures are typically not covered by insurance unless deemed medically necessary.
  1. Cancellation & Refund Policy
  • Cancellation/Rescheduling: Policies regarding cancellation or rescheduling, including any associated fees, will be detailed in your patient agreement.
  • Refunds: Deposits and payments are subject to our refund policy, which will be provided during the consultation process.
  • Post-Procedure Refunds: Refunds are generally not available once a procedure has been performed.
  1. Privacy & Confidentiality
  • HIPAA Compliance: We adhere to the Health Insurance Portability and Accountability Act (HIPAA) to protect your personal health information.
  • Data Usage: Your information is collected, stored, and used in accordance with our Privacy Policy, available on our website.
  • Photographs: Before-and-after photographs may be used for educational or promotional purposes only with your explicit consent.
  1. Risks & Liability Limitation
  • Acknowledgment of Risks: By proceeding with treatment, you acknowledge understanding the associated risks, which will be explained during your consultation.
  • Liability Limitation: CMF Surgeons is not liable for unforeseen complications arising from procedures, provided all standard care protocols have been followed.
  • Informed Consent: Patients are required to sign informed consent documents prior to any procedure.
  1. Dispute Resolution
  • Resolution Methods: Any disputes arising from these terms or our services will be addressed through mediation or arbitration, as per Massachusetts state law.
  • Governing Law: These terms are governed by the laws of the Commonwealth of Massachusetts.
  1. SMS text messaging Terms and Conditions
  • During your course of treatment we may use SMS text messaging services to communicate with you. You may receive messages weekly or as needed based on your appointments and care requirements. During your registration, we will not improperly claim consent for sharing data with third parties for marketing purposes and any data shared with third parties will be limited to your care and the business’s purposes such as insurance reimbursement or regulatory agencies. Your mobile information will not be shared with third parties for marketing purposes under any circumstances.
  • If you do receive messages from CMF Surgeons you can contact us via info@cmfsurgeons.com or call at 617-286-5780 to ask questions or concerns about your data privacy. We will not transfer any consumer data to external organizations without specific consent. Any data that is transmitted to a third party such as an insurance company or other healthcare provider will be sent via secure message and in compliance with HIPAA regulations. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information without your consent, except as required by law. We utilize a HIPAA-compliant electronic medical record for any internal communications regarding your care, data, and communication with health insurance companies.
  • To opt out of any SMS/text message for future communications, reply STOP to any message or contact us at info@cmfsurgeons.com.
  1. Changes to Terms of Service
  • Right to Amend: We reserve the right to update these Terms of Service at any time.
  • Notification of Changes: Significant changes will be communicated via our website or direct communication.
  • Continued Use: Continued use of our services after changes indicates acceptance of the updated terms.

Contact Information

For questions or concerns regarding these Terms of Service, please contact us at:

  • To receive medical care that meets the highest standards of CMF Surgeons, regardless of your race, religion, national origin, any disability or handicap, gender, sexual orientation, military service, or the source of payment for your care.
  • To receive care that is considerate of your culture and respectful of your personal beliefs and preferences.
  • To be involved in your plan of care including taking part in decisions relating to your health care requests and or refusals for treatment and services.
  • To privacy during medical treatment or any other rendering of care and treatment within the hospital’s capacity.
  • To have all reasonable requests responded to promptly and adequately within the capacity of CMF Surgeons.
  • Upon request, to obtain from CMF Surgeons the name and specialty, if any, of the physician or other person responsible for your care or the coordination of that care.
  • To make an informed decision regarding the care you will receive including the right for you or your representative to receive information prior to treatment including information about your health status, risks, benefits, potential complications, and alternatives, before consenting to or refusing treatment and to be informed in advance before furnishing or discontinuation of care, whenever possible.
  • The right to have a family member or representative of your choice and your own physician promptly notified of any emergencies while you are undergoing care at CMF Surgeons.
  • To be informed at your initial evaluation that pain relief is an important part of your care, that your caregivers will respond quickly to reports of pain, work with you to establish goals for pain prevention and relief, as well as develop and implement a plan to achieve those goals.
  • Upon request, to obtain an explanation as to the relationship, if any, of CMF Surgeons or your physician to any other healthcare facility or educational institution insofar as said relationship relates to your care or treatment.
  • Upon request, to obtain a copy of any facility rules or regulations which apply to your conduct as a patient.
  • Upon request, to receive a copy of the bill or other statement of charges submitted to any third party by CMF Surgeons for your care.
  • To inquire and receive information about the possibility of financial aid. For inquiries related to financial aid, please contact our office at 617-286-5780.
  • To confidentiality of all records and communications to the extent provided by law.
  • Upon request, to access the information contained in your medical records and to receive a copy thereof within a reasonable time frame as quickly as the hospital record-keeping system permits, in accordance with Massachusetts General Laws, Chapter 111, Section 70E.
  • To refuse to be examined, observed, or treated by students or any other CMF Surgeons staff without jeopardizing access to psychiatric, psychological, or other medical care and attention.
  • To refuse to serve as a research subject and to refuse any care or examination when the primary purpose is educational or informational rather than therapeutic.
  • To prompt lifesaving treatment in an emergency without discriminating on account of economic status or source of payment and without delaying treatment for purposes of prior discussion of the source of payment unless such delay can be imposed without material risk to health.
  • To participate in consideration of ethical questions that arise in the course of care including conflict resolution, withholding resuscitative services, and forgoing or withdrawal of life-sustaining treatments.
  • To access protective services.
  • To receive information tailored to your age, language, and ability to understand. If you are a patient with limited English proficiency, CMF Surgeons will provide access to meaningful communication via a qualified interpreter service provided either in person or via telephone. If you are a patient who is deaf or hard of hearing, CMF Surgeons will request a certified interpreter from the Massachusetts Commission for the Deaf and Hard of Hearing.
  • To receive information about how you can get assistance with concerns and complaints about the quality of care or service you receive, and to initiate a formal grievance process with the facility or other state or regulatory agencies.
  • To receive care in a safe setting within the facility.
  • To formulate advance directives and to have facility staff and practitioners who provide care in the hospital comply with these directives.

Any person whose rights under this section are violated may bring, in addition to any other action allowed by law or regulation, a civil action under Sections 60B to 60E, inclusive, of Chapter 231. Any person whose rights under this section are violated may file a grievance by contacting the facilities Director at 617-286-5780 ext. 1007 or the following state regulatory agencies, Massachusetts Board of Registration in Medicine, Massachusetts Department of Public Health, US Department of Health and Human Services.

  • Provide accurate and complete information regarding your identity, insurance information, medical history, hospitalizations, medications, dietary supplements (herbal and other nutritional supplements), and current health concerns. Report any changes in health to care providers.
  • Follow treatment plans recommended by physicians and other health care providers working under the physician’s direction. Let care providers know immediately if you need clarification or do not understand your plan of care or the health instructions you are given.
  • Participate and collaborate in your treatment and in planning for post-hospital care.
  • Be part of the pain management team. If you are receiving pain medications, ask your medical team about pain management options. Use pain medication as prescribed and provide feedback if certain methods are not working well for you.
  • Be considerate and respectful of other patients and facility personnel. Your rights may be restricted if you are not respecting others’ rights or putting at risk the health and/or safety of other patients and facility personnel. Do what you can to help control noise, and ensure that your visitors are considerate as well. Be respectful of facility property.
  • Follow facility and regulations, including those that prohibit offensive, threatening, and/or abusive language or behavior, and the use of tobacco, alcohol, or illicit drugs or substances. Help ensure that your visitors are aware of and follow these rules.
  • Provide the facility with a copy of any advance directive or health care proxy designation you have prepared.
  • Provide accurate and complete financial information and work with the facility to ensure that financial obligations related to your care are met. Notify the facility promptly if there is a hardship so that we may assist you as needed.

HIPAA Privacy and Release of Information Authorization I, _________________________, hereby authorize CMF Surgeons and its affiliates, its employees and agents, to use and disclose protected health information (e.g., information relating to the diagnosis, treatment, claims payment, and health care services provided or to be provided to me and which identifies my name, address, social security number, Member ID number) for the purpose of helping me to resolve claims and health benefit coverage issues. I understand that any personal health information or other information released to the person or organization identified above may be subject to re-disclosure by such person/organization and may no longer be protected by applicable federal and state privacy laws. I understand that I have a right to revoke this authorization by providing written notice to. However, this authorization may not be revoked if its employees or agents have taken action on this authorization prior to receiving my written notice. I also understand that I have a right to have a copy of this authorization. I understand that information used or disclosed pursuant to this authorization may be disclosed by the recipient and may no longer be protected by federal or state law. I further understand that this authorization is voluntary and that I may refuse to sign this authorization. My refusal to sign will not affect my eligibility for benefits or enrollment or payment for or coverage of services. I have been advised of this practice’s Privacy Practices, Release of Billing Information policy, Assignment of Benefits policy, and grant the practice Medication History Authority. If applicable, Legal Representatives sign below: By signing this form, I represent that I am the legal representative of the Member identified above and will provide written proof (e.g., Power of Attorney, living will, guardianship papers, etc.) that I am legally authorized to act on the Member’s behalf with respect to this authorization form.

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Disclaimer

Notice to Website Viewers

This website is provided for information and education purposes only. No doctor/patient relationship is established by your use of this site. No diagnosis or treatment is being provided. The information contained here should be used in consultation with a doctor of your choice. No guarantees or warranties are made regarding any of the information contained within this website. This website is not intended to offer specific medical, dental, or surgical advice to anyone. Further, this website and CMF Cranio-Maxillofacial Surgery Associates take no responsibility for websites hyper-linked to this site and such hyperlinking does not imply any relationships or endorsements of the linked sites.

Personal Information

By entering your full name, email address, and phone number, you are providing personal information that will be used by CMF Cranio-Maxillofacial Surgery Associates for the sole purpose of returning your request to be contacted by us. We will only use this information to contact you in order to assist you in scheduling an appointment to be seen by Dr. Osborn, and/or to answer any questions you may have indicated in the comments section. Our intention is to only use your personal information to return your request for contact regarding a dental appointment, and/or a dental-related question.

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Accessibility

We strive to make the CMF Cranio-Maxillofacial Surgery Associates website universally accessible and we are continuously working to improve the accessibility of content on our website. If this website does not meet your needs, please contact us at CMF Cranio-Maxillofacial Surgery Associates Phone Number 617-286-5780 for assistance.

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